Resume

Olivia Gallagher

Lead Product & UX Designer

Manchester, UK · LinkedIn ↗ · Get in touch
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I design products that turn complex systems into tools people can actually use. My work focuses on platforms where the underlying complexity cannot simply be removed — enterprise software, operational systems, and products that support real-world workflows.

Before moving into digital product design I trained and worked as an architect, designing large-scale environments including healthcare facilities and industrial infrastructure. That background shapes how I approach every product: systems before interfaces, structure before style.

Product & UX Lead

Deliver My Container (DMC)

Mar 2025 — Present

Led end-to-end product design and UX strategy for a multi-sided logistics SaaS marketplace connecting importers with freight forwarders.

  • Diagnosed and successfully reversed core user churn by conducting on-site field research with key user types to identify critical usability flaws and confusing taxonomy in the MVP.
  • Redesigned core listing workflows in rapid sprints, resolving structural information architecture issues that were previously driving daily customer support escalations.
  • Drove a 3x increase in average monthly jobs listed and successfully re-engaged dormant accounts by shipping prioritised UX updates based on continuous user feedback.
  • Defined the complex platform logic required to translate fragmented, email-based freight operations into a structured digital system.
  • Led 0-to-1 product design for a secondary logistics platform (Freight Delivery Network). Delivered fully scoped, iterated, and user-tested prototypes ready for engineering handoff within four months.

UX & Digital Strategy Consultant (Contract)

Web Vitality

Oct 2024 — Mar 2025

Brought in to establish the agency's first in-house UX capability, transitioning delivery from purely dev-led to a strategic product and design approach.

  • Established UX as a new service offering, defining design methodology, client messaging and delivery frameworks.
  • Defined the 0-to-1 product strategy, core user personas, and service design for a complex SaaS fundraising platform.
  • Architected the initial IA and drafted the core project proposal, securing stakeholder alignment on complex administrative and sponsor workflows.
  • Built the business's foundational Figma UI kit, establishing core typography, component specs, and visual guidelines to accelerate future development.

Project Leader (Spatial, Service Design & Technical Delivery)

Bates Smart

Feb 2022 — Jan 2024

Led technical package delivery for the $1.1 billion Peninsula University Hospital Emergency & Paediatrics rebuild.

  • Facilitated co-design workshops with surgeons, hospital boards and consultants to translate complex clinical workflows into technical design solutions.
  • Conducted workflow mapping for triage and mental health environments, balancing high-velocity care with strict safety requirements.
  • Mapped complex operational workflows for emergency triage, balancing high-velocity care scenarios with stringent safety and governance requirements.
  • Delivered high-fidelity technical design packages and spatial models coordinating architecture, engineering and contractor teams.

Architectural Designer (Industrial Process & Systems Design)

Beca

Oct 2018 — Feb 2022

Designed process-driven spatial systems for enterprise and government clients including the Department of Defence.

  • Visualised operational environments using XR and 3D modelling to coordinate and deliver complex technical design packages.
  • Analysed and optimised industrial workflows to streamline internal design processes across multi-disciplinary engineering teams.
01

Design

Product strategy & vision
UX research & discovery
Interaction design
Systems & architecture design
Design systems
Prototyping & usability testing

02

Tools

Figma & Framer
Storybook
Adobe Illustrator & Photoshop
HTML, CSS, Vue.js
Hotjar, Maze
Jira, Notion, Miro

03

Domains

Enterprise & B2B SaaS
Operational platforms
Internal tooling
Multi-role workflows
AI-assisted design

The University of Manchester

Bachelor of Architecture (BArch)

2012 — 2016